Shipping & Returns
How your order gets to you — whether it's a ceramic planter in a box or a cedar raised bed on a pallet — and how returns work if it's not the right fit.
Last updated July 21, 2026
Delivery statement
Order Tracking
Retrun
Exchanges
Damage Items
International Orders
Shipping
All orders are processed within 1–2 business days. From there, delivery depends on what you ordered — small parcel items move faster than large garden structures, since they travel by different carriers.
Standard Parcel
5–8 Business Day
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Ceramic & stoneware planters
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House décor & lighting
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Hand tools & gloves
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Tomato cages & small supports
Freight Delivery
7–14 Business Days
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Cedar raised beds
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Large or multi-piece planters
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Any item over 50 lbs
Freight orders deliver curbside — the carrier will call to schedule a delivery window, and moving the item to its final spot is on the customer's end. Standard parcel orders ship free over $75; freight shipping is calculated at checkout based on size and destination.
Order Tracking
You'll get a shipping confirmation email with tracking as soon as your order leaves our warehouse. Freight orders include a separate email from the carrier to schedule your delivery window — keep an eye out, since most freight carriers require someone available to receive the item.
Returns
We accept returns within 30 days of delivery on items that are unused, unassembled, and in their original packaging.
Not Eligible for Return
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Gift cards
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Items marked Final Sale or Clearance
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Custom or made-to-order pieces
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Raised beds or structures that have been assembled, installed, or filled with soil
2
Get Your Label
Standard items get a prepaid return label. Freight items get a scheduled pickup instead.
3
Pack It Up
Original packaging, unused condition. Freight returns carry a 15% restocking fee.
4
Get Refunded
Refunds post to your original payment method 5–7 business days after we receive it.
Exchanges
Prefer a different size, color, or piece instead of a refund? Note it when you email us to start your return, and we'll ship the replacement as soon as we receive the original item — no need to place a second order and wait on a refund.
Damaged or Defective Items
Please check your order as soon as it arrives, especially fragile pieces like ceramic planters. If something showed up damaged or isn't working right, email us within 48 hours of delivery with your order number and a photo — we'll send a free replacement or full refund, no return shipment required.
International Orders
At this time, we ship within the continental United States only. We're working on expanding shipping options — join our newsletter for updates on when international and freight-friendly regions open up.