Store Policies
Straightforward answers on how we ship, how returns work, and how we handle damage — for everything from a ceramic planter to a cedar raised bed.
Last updated July 21, 2026
Shipping
Return & Exchanges
Payment & Security
Damage or Defective Item
Product Care & Warranty
Contact Support
Shipping
We currently ship to addresses within the continental United States. Orders are processed within 1–2 business days, Monday through Friday, excluding holidays.
Standard Items
Décor, planters, tools, gloves, and other small-to-medium pieces ship via standard carrier and typically arrive within 5–8 business days of processing. Orders totaling $75 or more ship free; orders under $75 are calculated at checkout based on weight and destination.
Large & Freight Items
Raised beds and other oversized pieces ship via a dedicated freight carrier rather than standard parcel delivery.
Item Type
Delivery Window
Delivery Method
Décor, planters, tools, gloves
5–8 business days
Standard parcel, to your door
Raised beds & oversized items
7–14 business days
Freight, curbside delivery
Curbside delivery: Freight carriers deliver to the curb or driveway only. Bringing the item inside or to its final location is the customer's responsibility. We'll email tracking and a delivery window once your freight order ships.
Returns & Exchanges
We want you to be glad you ordered from us. If something isn't right, we accept returns within 30 days of delivery on unused items in their original packaging.
Not Eligible for Return
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Gift cards
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Items marked Final Sale or Clearance
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Custom or made-to-order pieces
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Raised beds or garden structures that have been assembled, installed, or filled with soil
How to Start a Return
Email support@thymeandtimberco.com with your order number and the reason for the return. For standard items, we'll send a prepaid return label. For freight items eligible for return, we'll schedule a pickup — a 15% restocking fee applies to cover freight handling.
Once we receive your return, refunds are issued to your original payment method within 5–7 business days.
Payment & Security
We accept Visa, Mastercard, American Express, Discover, Apple Pay, and Google Pay. All transactions are processed over an encrypted, secure checkout — we never store your full card details on our servers.
Applicable sales tax is calculated at checkout based on your state and local tax requirements.
Damaged or Defective Items
Please inspect your order as soon as it arrives — especially ceramic planters and other fragile pieces. If something arrived damaged or defective, email tayplace@yahoo.com within 48 hours of delivery with your order number and a photo of the damage.
We'll send a free replacement or full refund — no return shipment needed for damaged ceramics or freight items, so there's no cost or hassle on your end.
Product Care & Warranty
Hand tools carry a 1-year warranty against manufacturing defects — email us with your order number if a tool fails under normal use.
Natural wood weathering on cedar raised beds is expected over time and isn't considered a defect. In freezing climates, we recommend bringing ceramic planters indoors or emptying them for winter, as repeated freeze-thaw cycles can cause cracking that isn't covered under warranty.